Terms of service
Please Read Our User Agreement Below
Very broadly, the purpose of this agreement is to help you understand and comply with the policies and frameworks under which Global Bullion Suppliers (hereafter called “GBS”, for short) engages in business. In doing Business with us online, or otherwise, you agree to the terms set out here in and that you will comply in good faith with Canadian law and the laws set out by any relevant jurisdictions in which you live.
To emphasize the point, this agreement covers any purchases you make from GBS, any sales you make to GBS, and any services of ours that you employ, E.G. Our vaulting service. When doing business with us you may be working with third parties - please review their policies accordingly.
We appreciate your taking the time to read this User Agreement. If you have any questions please don’t hesitate to email us at firstname.lastname@example.org. You can also reach us by phone 1 (800) 427-4045, extension 5.
Global Bullion Suppliers will never distribute sell or disclose for profit your personal information. As a client, the confidentiality of your personal information is always secure and never used in any way by GBS that you have not consented to. When you open an account with GBS, the information we collect is used foremost to specifically ensure the protection of your assets.
Global Bullion Suppliers (GBS) foremost respects your privacy. In order to fight terrorism and affiliated criminal financing, GBS performs a through Due Diligence on all of its clients.
What do we use your information for?
As aforementioned, information we collect from you may be used in one of the following ways:
1. To personalize your experience by better understanding your needs.
2. To improve the GBS website and customer service by continually improving our website offering based on the information and feedback we receive from you, as well as your support requests.
3. To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
4. To send periodic emails with information and updates pertaining to your order, as well as to periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
5. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
The following terms have the following meanings in the User Agreement:
Global Bullion Suppliers, Inc.
The term that is used to describe (1) Gold, Silver, Platinum or Palladium Coin(s), rounds(s) or bar(s) which closely follow spot prices and have little or no Numismatic value (such as restrikes); and (2) the form in which metal is shaped such as bars, wafers or ingots.
A day other than a Saturday, a Sunday or a day that is a holiday under the federal law of Canada and/or the laws of the Province of Ontario.
A stamped piece of metal of a known weight and fineness issued by a sovereign government.
Fair Market Value
The Fair Market Value of the Product as determined by GBS, in its reasonable discretion, as of 5:00 p.m., Eastern Time, on the date of cancellation of the Sales Order or the Purchase Order.
When a Sales Order or Sale, as the case may be, is cancelled by GBS, Market Gain occurs when the Fair Market Value of the Product(s) on the date of the cancelled Sales Order or Sale is greater than the original sales price of the Product(s) as it appears on the cancelled Sales Order.
When a Purchase Order or Purchase, as the case may be, is cancelled by GBS, Market Gain occurs when the Fair Market Value of the Product(s) on the date of the cancelled Purchase Order or Purchase is less than the original purchase price of the Product(s) as it appears on the cancelled Purchase Order.
When a Sales Order or Sale, as the case may be, is cancelled by GBS, Market Loss occurs when the Fair Market Value of the Product(s) on the date of the cancelled Sales Order or Sale is less than the original sales price of the Product(s) as it appears on the cancelled Sales Order.
When a Purchase Order or Purchase, as the case may be, is cancelled by GBS, Market Loss occurs when the Fair Market Value of the Product(s) on the date of the cancelled Purchase Order or Purchase is greater than the original purchase price of the Product(s) as it appears on the cancelled Purchase.
Coins, the price of which depends more in its (their) rarity, dates, condition and mint marks than on their gold or silver content, if any.
The study or collection of anything used as a medium of exchange; especially Coins and paper money.
As applicable, a confirmed Sale by a customer or Purchase by GBS, whether such Order was made through the Website, by telephone, in person or otherwise.
Gold, Silver and Platinum along with the Platinum group of elements: rhodium, ruthenium, osmium, iridium and Palladium. Precious Metals are characteristically lustrous, ductile, rare and nonreactive.
Product that is the subject of an Order. A Product may include, without limitation, Bullion, a Coin, whether Numismatic, Semi-Numismatic or not, a Precious Metal, and/or supplies.
The acquisition of Product(s) by GBS from a customer, whether made through the Website, by telephone, in person or otherwise, with the number, quality and price confirmed. A Purchase is distinct from the acquisition by a customer from GBS of a Product, which is treated as a Sale hereunder.
Order(s) placed by GBS with a customer for the acquisition by GBS of Product(s) from the customer.
The acquisition of Product(s) by a customer from GBS, whether made through the Website, by telephone, in person, or otherwise, with the number, quality and price confirmed. A Sale is distinct from the acquisition by GBS from a customer of a Product, which is treated as Purchase hereunder.
Order (s) placed by a customer with GBS for the acquisition by the customer of Product(s) from GBS.
Coins that have both Bullion and Numismatic value.
Content posted by you on the Website, including without limitation any images or testimonials.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Absence of Relationship
The sole relationship between GBS and you is that of buyer-seller. No other relationship, including, without limitation, any agent-principal relationship, any employee-employer relationship, any franchisee-franchisor relationship, any joint venture relationship or any partnership relationship, between GBS and you exists.
Additional terms relating to certain Products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted on the site on the pages describing the Products.
You may not assign any of your rights or obligations under this User Agreement without the prior written consent of GBS, which may be granted or withheld by GBS in its sole discretion. This contract, including but not limited to the User Agreement, shall be binding on all permitted assigns and successors of GBS and you.
You shall be very careful about disclosing the existence and terms of all your transactions with GBS and should carefully consider any disclosure of such information that you make to third parties.
It is GBS’ goal that any disagreement or dispute be resolved amicably and expeditiously. We encourage you to contact Customer Service at (800) 427-4045 or a business-consumer intermediary (such as a local better business bureau). If an amicable resolution cannot be reached between us, such disagreement or dispute shall be resolved in accordance with the following paragraphs:
1. Forum Selection and Governing Law.
- The federal and provincial courts located in Toronto, Ontario, shall have exclusive jurisdiction of all actions arising out of or relating to the transactions between you and GBS, including but not limited to the User Agreement. All such disagreements and disputes shall be resolved exclusively in such federal and provincial courts, as appropriate, in that jurisdiction. You hereby consent to personal jurisdiction and venue in those federal and state courts for the purpose of resolving any disagreements or disputes between us and waive all objections to the jurisdiction of such federal and state courts. Any action arising out of or relating to the User Agreement shall be governed by, and interpreted in accordance with, the laws of the Province of Ontario, without regard to conflict of laws principles
2. Waiver of Jury Trial; Arbitration.
- Both GBS and you hereby waive the right to a trial by jury in connection with any dispute arising out of or relating to the User Agreement and the transactions between them
If GBS cannot perform any obligation hereunder as a result of any event that is beyond its control, GBS’ delay or failure to perform such obligation shall be excused and GBS shall not be liable for any damages as a result of, or in connection with, such delay or such failure.
You shall execute and deliver such other documents and take such other actions as may be reasonably requested by GBS to carry out your obligations under the User Agreement.
Except as otherwise provided herein, all notices and other communications to GBS shall be directed to GBS, and all other notices and other communications to you shall be directed, at the option of GBS, to the address that you provided to GBS at the time of your registration.
Recording of Phone Conversations
GBS may record phone conversations between us, and you expressly consent to the recording of such phone conversations.
Absence of Waivers
A decision or a failure by GBS to take action with respect to any non-compliance by you of your obligations to GBS or to insist upon strict adherence to any term in the User Agreement, does not affect the ability of GBS with respect to any other non-compliance by you, and does not waive or limit GBS right thereafter to insist upon strict adherence to that or any other term, whether of a similar or dissimilar nature.
The section headings are included for ease of reference and do not affect the interpretation or the scope of the User Agreement.
The User Agreement is intended to be enforceable to the fullest extent permitted by applicable law. If any term of the User Agreement is held to be unenforceable for any reason, such unenforceability shall not affect the other terms of the User Agreement, and the term that would otherwise be unenforceable shall be enforced to the fullest extent that it would be enforceable.
Pricing or Typographical Errors
We work hard to provide accurate product and pricing information to you. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect list price or with incorrect information due to an error in pricing or product information, GBS shall have the right, at our sole discretion, to refuse or cancel any Sales Orders or Purchase Orders placed by or sent to you for that item. We will either contact you for instructions or cancel your Sales Order or Purchase Order and notify you of such cancellation. Prices and availability are subject to change without notice. If a refund is provided or there is any delay in sending you your Products or your payment, as the case may be, you waive any right to any claim or actual damages of any kind or nature whatsoever.
GBS may amend the User Agreement at any time by posting the amended terms on the Website and such amendments shall become effective immediately.
User Content and Conduct
At times, if and where applicable at the Website, you may be invited to post User Content. You understand that all User Content, whether you have publicly posted on a forum or privately transmitted to another or to us, is your sole responsibility. Though the Website is designed to be a safe place to share such User Content, GBS cannot guaranty that other users will not misuse the User Content that you share. If you have any User Content that you would like to keep confidential or do not want others to use, do not post it to the Website. Under no circumstances will GBS be liable in any way for any User Content, including, but not limited to, any errors or omissions in any User Content, or for any loss or damage of any kind incurred as a result of the use of any User Content posted, emailed or otherwise transmitted via the Website. The GBS entities are not responsible for a user’s misuse or misappropriation of any User Content you posted at the Website.
By posting any User Content at the Website, you hereby grant GBS and its designees a royalty-free, fully paid-up, perpetual, irrevocable, non-exclusive and fully sublicensable right and license to use, reproduce, modify, adapt, publish, translate, combine with other works, create derivative works from, distribute, perform, edit and display such User Content (in whole or part), throughout the world in any form, media, or technology now known or later developed. You specifically waive any “moral rights” in and to the User Content. The foregoing grant includes, without limitation, any copyrights and other intellectual property rights in and to your User Content. You represent and warrant that: (a) you own the User Content posted by you or otherwise have the right to grant the license set forth in this section; and (b) the posting of your User Content at the Website does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person. You agree to pay for all royalties, fees, and any other monies owing any person by reason of any User Content you post at the Website.
You acknowledge and agree that GBS may preserve User Content and may also disclose User Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce this Agreement; (c) respond to claim(s) or assertion(s) that any User Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of GBS, its users and the public. You understand that the technical processing and transmission of the Website, including your User Content, may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.
You agree to each of the conditions in this Agreement and further agree that each of these conditions applies forever and broadly with regard to GBS worldwide. Posting of User Content to or through the Website, including ideas or disclosures of opinions, is voluntary on your part. No confidential or contractual relationship is established by your posting of User Content or is to be implied by our review or subsequent use of your User Content. GBS shall not be liable for any disclosure of any User Content, including opinion(s) or suggestion(s), you post to or through the Website. GBS shall be entitled to unrestricted use of any User Content it may receive from you at the Website, for any purpose whatsoever, commercial or otherwise, without compensation to you as the provider of the User Content.
You agree that you will not use the Website to:
- Upload, post, email or otherwise transmit any User Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;
- Harm minors in any way;
- Impersonate any person or entity, including, but not limited to a representative of GBS, or falsely state or otherwise misrepresent your affiliation with a person or entity;
- Forge headers or otherwise manipulate identifiers in order to disguise the origin of any User Content transmitted through the Website;
- Upload, post, email or otherwise transmit any User Content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
- Upload, post, email or otherwise transmit any User Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;
- Upload, post, email or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation, except in those areas that are designated for such purpose;
- Upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, emulate, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
- Disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other users of the Website are able to type, or otherwise act in a manner that negatively affects other users' ability to engage in real-time exchanges;
- Interfere with or disrupt the Website or servers or networks connected to the Website, or disobey any requirements, procedures, policies or regulations of networks connected to the Website;
- "Stalk" or otherwise harass another;
- Collect or store personal data about other Website users.
- You understand that by using the Website, you may be exposed to User Content created by others that is offensive, indecent or objectionable. GBS does not endorse or have control over User Content. User Content is not reviewed by GBS prior to posting and does not reflect the opinions or policies of GBS. GBS makes no representations or warranties, express or implied as to User Content or the accuracy and reliability of User Content or any other material or information that you may access through the Website. GBS assumes no responsibility for monitoring the Website for inappropriate submissions or conduct. If at any time GBS chooses, in its sole discretion, to monitor the Website, GBS nonetheless assumes no responsibility for User Content, has no obligation to modify or remove any inappropriate User Content, and has no responsibility for the conduct of the Website users submitting any such User Content. Notwithstanding the foregoing, GBS and its designees shall have the right to remove any User Content that violates this Agreement or is otherwise objectionable, in GBS sole discretion. You agree that you must evaluate, and bear all risks associated with, the use of any User Content, including any reliance on the accuracy, completeness, or usefulness of such User Content. In this regard, you acknowledge that you may not rely on any User Content.
You are solely responsible for your interactions with other Website users. GBS reserves the right, but has no obligation, to monitor disputes between you and other Website users and to terminate your Website access if GBS determines, in its sole discretion, that doing so is prudent.
Buying from GBS
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We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Minimum Sales Orders
There is no minimum Sales Order for shipments within Canada., regardless of the payment method. For any Sales Orders shipped to the U.S., our minimum is $250.00 (CAD) per transaction. The minimum Sales Order amount for shipments to Europe, Asia, Australia and New Zealand is $1,500.00 (CAD) per transaction.
There is no maximum Sales Order. However, GBS reserves the right to request a ten percent (10%) deposit on Sales Orders deemed “significant” by GBS in its sole discretion, before we will accept and confirm the Sales Order and lock in prices. On Sales Orders greater than $500,000.00 (CAD), we recommend that you contact our Sales Department at (800) 427-4045 to determine if a deposit will apply.
Sales Order Price Confirmations
When buying online from us, the price at which your Sales Order is submitted is the locked-in price. There are no added commissions. The only charges GBS adds are for shipping, handling and insurance. The Sales Order price is locked-in for 5 Business Days on Sales Order under $25,000.00 (CAD) and for 3 Business Days on Sales Orders of more than $25,000.00 (CAD). Your confirmation number will be in your return email.
That is the time you have to make your payment to GBS. You must ensure that your payment is dated within 24 hours of the time of your confirmed Sale and received by GBS within 5 Business Days of your confirmed Sale on Sales Orders under $25,000 (CAD) and 3 Business Days of your confirmed Sale on Sales Orders more than $25,000.00 (CAD) to realize your locked-in price.
Sales Order Changes
Because a Sales Order may not be changed, we suggest you take the time up front to make sure what you want is exactly what you request from us as reflected in your Sales Order.
Sales Order Payment Requirements
When you buy from us, you must ensure that your payment is received by GBS within 5 Business Days from the date your Sales Order is placed for Sales Orders under $25,000.00 (CAD) and within 3 Business Days from the date your Sales Order is placed for Sales Orders of more than $25,000.00 (CAD) to realize your locked-in price. If you default and payment is not timely received by GBS, GBS reserves the right in its sole discretion to (a) accept your payment; (b) refuse your payment and cancel your Sales Order; (c) close your account; and/or (d) preclude you from placing future trades or from making future Sales from GBS.
It is always best to send us your payment immediately to complete your transaction with GBS and avoid any possible default so you can realize the locked-in price as of your confirmation time. When making payment by mail or wire, we recommend making payment the same day your Sales Order is placed and, when mailing payment, that you use a courier service that offers priority delivery and which provides you with a tracking number to ensure timely delivery and tracking capabilities.
If you default and your payment is not timely received by GBS, and a decline in the market price occurs, you will be liable for any Market Loss per our Market Loss Policy. You agree you have full responsibility and liability to GBS for any cancellation fee and/or Market Loss. Any Market Gain on cancellations shall vest in and remain the property of GBS.
Cancellations of Sales Orders
Once we have issued a Sales Order confirmation, (a) all prices are locked-in, and (b) there is a binding contract between us for your transaction and, as a result, any market risk for breach is transferred to you at the time the Sales Order is confirmed. This is a benefit to you because you know your price at your Sales Order confirmation time and we believe this is one of the key benefits of transacting with GBS. You have no right to cancel your Sales Order(s). However, if you default in your performance of payment, shipment or any other act required, we may cancel your Sales Order(s). We reserve the right to cancel any Sales Order at any time and for any reason.
Any Sales Order cancellations are subject to our Market Loss Policy plus a thirty-five dollar ($35.00 CAD) cancellation fee. Sales Order cancellations will be confirmed, and you will be given a cancellation number. At that time, if any Market Loss to GBS has occurred, it will be calculated and added to the $35.00 cancellation fee. If applicable, you agree you have full responsibility and liability to GBS for any cancellation fee and/or Market Loss and you agree to remit immediately (upon notice) to GBS good funds for any cancellation fee and/or Market Loss.
No future Orders by you may be permitted unless and until any Market Loss is paid in full. Any Market Gain on Sales Order cancellations vests in and shall remain the property of GBS. Upon written confirmation by GBS of your payment of the $35.00 cancellation fee plus the Market Loss, we will forgive further action against and your responsibility for any breach by you and all resulting damages owed to GBS.
Selling to GBS
GBS may occasionally, at it’s discretion, include or offer third party products or services on our website. In other words, our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Delivery Terms for Purchase Orders
Once your Purchase Order is confirmed, you may not cancel and are obligated to send the agreed to quality and quantity of Precious Metals to GBS. After confirmation, your Purchase transaction to GBS may be cancelled by GBS if you default in the performance of any of these requirements: (a) you do not call and provide us with the registered mail or other tracking number by the end of Business Day following confirmation of the Purchase Order to us; (b) we do not receive the Precious Metals which are part of such Purchase Order to us within 5 Business Days; and/or (c) Precious Metals are received but do not meet the quality standards, agreed quantity and/or for other non-compliance by you.
Additionally, if your Purchase Order transaction obligation(s) are not met and/or your Purchase Order transaction is cancelled by GBS, you agree you are responsible for and liable to cover any Market Loss we might or do incur by accepting the Purchase Order to buy from you. This is covered in our Market Loss Policy. Furthermore, in our sole discretion, you may not be permitted to buy from or sell to us in the future. If you call and provide us with the registered mail or tracking number as required, and we do not receive the items within 5 Business Days from the date the delivery to us was initiated and the delay is due to Canada Post, USPS, UPS or Federal Express, we may, but are not obligated to, extend the deadline on a case by case basis and in our sole discretion.
We reserve the right to cancel any Purchase Order at any time and for any reason. All risk of loss in any Purchase Order transaction is borne by you until GBS takes actual physical custody and control of each and all of the Product(s) that are the subject of the Purchase Order.
Minimum Transaction Size for Purchase Orders
When you sell your items to us, there is no minimum Purchase Order amount.
Physical Delivery for Purchase Orders
You may deliver your Precious Metals to one of our pre-approved depositories or drop off locations by pre-arranged appointment only. To make a delivery appointment, please call us at (800) 427-4045.
Purchase Order Fees
When you sell your items to us there are no hidden fees or charges. The prices quoted are the prices we will pay.
GBS’ Payments to You for Purchase Orders
When we receive the package containing your Purchase Order items, and after we have confirmed the quality, quantity and otherwise the entire accuracy of the transaction, we will typically send you the payment due within 3-5 Business Days in one of the following ways. You can select the payment method as described below that best suits your needs.
Payment methods are:
- Cheque sent by mail
- Bank Draft sent by mail (you will be charged $10)
- Bank Wire (you will be charged $25)
Cancellation of Purchase Orders
Once we have issued a Purchase Order confirmation number (a) all prices are locked-in, and (b) there is a binding contract between us for your transaction and, as a result, any market risk for breach is transferred to you at the time the Purchase Order is confirmed. This is a benefit to you because you know your price at your Purchase Order confirmation time and we believe this is one of the key benefits of transacting with GBS.
You have no right to cancel Purchase Order(s). However, if you default in your performance of shipment, quality, quantity or any other act required to complete the Purchase Order transaction as required, we may cancel your Purchase Order(s). We reserve the right to cancel any Purchase Order at any time and for any reason.
All Purchase Order cancellations are subject to our Market Loss Policy plus a thirty-five dollar ($35.00 CAD) cancellation fee. Purchase Order cancellations will be confirmed, and you will be given a cancellation number. At that time, if any Market Loss to GBS has occurred, it will be calculated and added to the $35.00 cancellation fee. If applicable, you agree you have full responsibility and liability to GBS for any cancellation fee and/or Market Loss and you agree to remit immediately (upon notice) to GBS good funds for any cancellation fee and/or Market Loss. No future Orders may be permitted until any Market Loss is paid in full.
Any Market Gain on Purchase Order cancellations vests in and shall remain the property of GBS, and GBS shall have no responsibility to you for Market Gain. Upon written confirmation by GBS of your payment of the $35.00 cancellation fee plus the Market Loss, we will forgive further action against you and your responsibility for any breach by you and all resulting damages owed to GBS.
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to: firstname.lastname@example.org
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
All investments involve risk; Bullion and Coins are no exception. The value of a Bullion Coin (e.g., Canadian Maple Leafs or British Sovereign) is affected by many economic factors, including the current market price of Bullion the perceived scarcity of the Coins and other factors. Some of these factors include the quality and current demand and general market sentiment.
Therefore, because both Bullion and Coins can go down in price as well as up, investing in them may not be suitable for everyone. Because all investments, including Bullion and Coins, can decline in value, you should understand them well, and have adequate cash reserves and disposable income before considering a Bullion or Coin investment. Please consult your financial advisor.
GBS does guarantee that every item that we sell is genuine and that all Precious Metal items do contain the weight, fineness, and purity that we have advertised. However, all investments, of every type, involve some level of risk and Precious Metals are no exception. Like many markets, the Precious Metals market is speculative, and it is unregulated. The value of any Bullion item is generally determined by current spot price of the underlying Precious Metal, and by the supply and demand for these particular items.
These prices will fluctuate throughout the day while the Precious Metals market is open. If you are considering purchasing Precious Metals as an investment, you should assess the stability of the current market and contact your financial advisor for all advice.
Market Loss Policy
When you buy from GBS, once we have issued a Sales Order confirmation number, you have a binding contract, the transaction price is locked-in and any corresponding market risk is transferred to you. This is a benefit to you because you know your price at your Sales Order confirmation time and we believe this is one of the key benefits of transacting with GBS. If you default in your performance of payment, shipment or any other act required by you, we may cancel your Sales Order(s).
If your Sales Order(s) is cancelled, you agree you have full responsibility and liability to GBS for any Market Loss, plus a thirty-five dollar ($35.00 CAD) cancellation fee. You must also pay, and have full responsibility and liability to, GBS for all fees and costs associated with GBS’ efforts in collecting from you.
Any Market Gain on Sales Order cancellations shall vest in and remain the property of GBS, and GBS shall have no responsibility to you for Market Gain. We reserve the right to cancel any Sales Order at any time and for any reason. All future Sales Orders will be held for shipment until any/all outstanding Market Loss and/or cancellation fee balances have been paid in full.
When you sell to GBS, once we have issued a Purchase Order confirmation number, you have a binding contract, the transaction price is locked-in and the corresponding market risk is transferred to you. This is a benefit to you because you know your price at your Purchase Order confirmation time and we believe this is one of the key benefits of transacting with GBS.
If you default in your performance of shipment, quality or quantity or any other act required by you, we may cancel your Purchase Order(s). If your Purchase Order(s) is cancelled, you agree you have full responsibility and liability to GBS for any Market Loss, plus a thirty-five dollar ($35.00 CAD) cancellation fee. You must also pay, and have full responsibility and liability to, GBS for all fees and costs associated with GBS’ efforts in collecting from you.
Any Market Gain on Purchase Order cancellations shall vest in and remain the property of GBS, and GBS shall have no responsibility to you for Market Gain. We reserve the right to cancel any Purchase Order at any time and for any reason.
Payment Terms & Procedures
Depending upon the Sales Order amount, you may pay by some or all of the following payment methods: credit card, certified check, bank wire, e-transfer, cashier’s check or personal check. Credit card Sales Orders for any amount(s) are reviewed on an order by order basis. In GBS’s sole discretion, your credit card Sales Order(s) may be subject to additional documentation or screening and are subject to our pre-approval, in our sole discretion. GBS has the right to refuse any credit card payment in its sole discretion.
If you pay for Sales Order(s) by bank wire, e-transfer, certified check, cashier’s check or personal check, we provide a 4% cash discount off our list price. The prices shown for each Product on the Website are the list prices, which already reflect the 4% cash discount. The price is higher if you choose credit card payment.
We may accept, but are not obligated to accept, credit card payments for Sales Order(s). We do recommend paying for smaller Sales Orders by credit card. All credit card Sales Order requests are reviewed on an order by order basis. In addition, we will only ship to the credit card billing address. Please confirm that the ship to address is the same as the mailing address in your online account before placing credit card Sales Orders.
We reserve the right to refuse any Sales Order deemed questionable or of significant risk to GBS regardless of payment method and price confirmation and in such case, you waive any right to any claim or actual damages of any kind or nature whatsoever. We do not accept credit card payments for international Sales Orders. GBS has the right to refuse any credit card payment in its sole discretion.
Collection Period on Checks
We deposit all certified checks and cashier's checks for collection and the typical period before we authorize shipment is from 5-10 Business Days. Personal checks are deposited for collection and the typical period before we authorize shipment is from 5-10 Business Days, regardless of when such checks may clear the banking system.
Once you have placed a Sales Order, you will be provded with wire instructions, including our bank name, ABA routing number and account number.
Good Funds Policy
Good funds is the day we receive your direct bank wire, and from 5-10 Business Days from the day we receive your cashier's check, certified check or personal check. Additional delays may occur for checks if your bank does not cooperate in assisting us with the information needed to verify your transaction.
We currently accept payments for Sales Orders in CANADIAN Dollars on the website. For request of an orders in USD, please call 1(800)427-4045
Return & Refund Policy
At your request, we may, but are not obligated to, provide you with an opportunity to exchange a Product for an identical Product in the event of a material defect. If we agree to do so, such exchange must be made within fourteen (14) Business Days from the date on which the customer receives his or her Product(s) and only to those customers who timely and properly notify our Customer Service Department by telephone at (800) 427-4045, and who receive written confirmation that the exchange request has been approved. If approved, the Customer Service Department will give you instructions on how to exchange your items.
Shipping and handling charges are non-refundable. For approved exchanges, you must follow all instructions provided by Customer Service, including carefully packaging the Product. You are responsible for the cost of return shipping and the risk of loss during the return shipment as part of the exchange. GBS reserves the right, at its sole discretion, to reject any exchange that does not comply with these requirements. If an exchange is requested, we reserve the right to accept or refuse the exchange request in our sole discretion, and to require you to pay for any Market Loss on approved exchanges. Any Market Gain on refunds shall vest in and remain the property of GBS.
Your Sales Orders are shipped by us, in our discretion, by Registered/Insured Canada Post, U.S. Mail, UPS, Federal Express or another common carrier. Each package is fully insured. Packages sent registered and insured mail can take on average 5-10 Business Days to receive.
Estimated Shipping, Handling and Insurance Charges (CAD)
- $10.00-$20.00 (CAD) for Sales Orders of Up to $499.99 (CAD)
- Free for Sales Orders of $500 (CAD) and over
Back Ordered Items
Supply and demand problems occasionally occur in our business. From time to time, we have more buyers than sellers. If this should happen, we reserve the right to delay delivery of your Sales Order(s) up to 28 calendar days (from your expected shipping date) to fill your Sales Order. Provided that you have not defaulted in any term of your completed transaction, even if the price were to rise, your price is locked-in. We will deliver Bullion (non-Numismatic) Product within 28 calendar days. If your Sales Order included a Numismatic or supply item from GBS and we are sold out, we will either place it on back order, attempt to locate another or refund your original sales price, in our sole discretion. If a refund is provided or there is any delay in sending your Products, you waive any right to any claim or actual damages of any kind or nature whatsoever.
Insurance for Sales Orders
GBS insures all of its Sales Order shipments to you for the sale value of the enclosed Product purchased from GBS, subject to the following limitations. We must be notified of a lost package within thirty (30) days from the ship date of your order. Should anything happen while your package is in transit to you, you might be permitted to claim coverage under our insurance policy provided that you directly receive the package from the common carrier. Neither we, nor our insurance company, accepts (and we specifically disclaim) responsibility if you have left instructions with any carrier or delivery service to leave parcels for you without the need for your signature. Nor do we, nor our insurance company, accept (and we specifically disclaim) responsibility if you have given any carrier or delivery service instructions to leave your package with someone else, such as a building manager, neighbor, or a drop-off location such as Mail Boxes Etc., The UPS Store, or similar third party drop off locations. In any such case, your package will not be covered for insurance by GBS or our insurance carrier. If you do not receive the package directly from the common carrier, you agree to take all reasonable actions to assist in recovery of the package, including but not limited to filing out reports (and/or police reports) and providing all information needed or that may be requested to assist in recovery of the package. If you do not fully cooperate in recovery efforts, neither GBS, nor our insurance company or carrier, will have any liability to you.
When we ship to you, if Products are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion, and GBS shall have no further responsibility or liability to you. If there is any disruption in the delivery of a package to you, you agree to cooperate with us in any investigation or claim process and to take every reasonable action requested of you in the process. Failure to fully cooperate will jeopardize coverage that may be provided to you
Changes to our User Agreement